Task #

Description

Results

Est. duration

Team members

1

Production support

22 hours

1-1

Provide on-site support during initial go-live

- SAP Business One consultant on-site to immediately respond to any issues

20 hours

SAP Business One consultants, SAP Business One project manager, client IT administrator

1-2

Resolve outstanding critical business or technical issues

- All critical outstanding issues are resolved

N/A

Client IT administrator, client functional leads, SAP Business One consultants

1-3

Handover support and system administration to client team

- Client team has taken over support and system administration
- Go-Live checklist in PartnerEdge Portal has been completed to activate support

2 hours

Client IT administrator, client project manager, SAP Business One consultants

2

Project closing

2 hours

2-1

Conduct project closing meeting

- Project plan reviewed
- All milestones completed successfully
- “Review and Optimization Conference” scheduled
- Customer has signed final project acceptance

2 hours

Project team (see 5.2)

3

Continuous improvement

4 hours

3-1

Monitor system

- All issues are recorded
- Enhancements to performance, functionality, usability, etc are recorded

N/A

Client IT administrator, client project manager, client functional leads

3-2

Conduct “Review and Optimization Conference”

- “Review and Optimization Conference” completed
- Post Go-Live checklist completed

4 hours

Project team (see 5.2)